Privacy Policy — The Empress Hotel

The Empress Hotel ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and store personal information you provide to us, including through our website, social media, and online enquiry forms.

What we collect
When you make a booking, functions enquiry, or contact us online, we may collect your name, email address, phone number, and details relevant to your enquiry (such as event date, guest numbers, or preferences).

How we use it
We use this information to respond to your enquiry, arrange bookings or functions, send relevant packages and pricing information, and follow up regarding your event. We may also use your contact details to send you offers or updates, where you've consented to this.

Sharing your information
We do not sell or share your personal information with third parties for their own marketing purposes. We may share information with trusted service providers who help us operate our business (e.g. booking or email platforms), solely for the purpose of delivering our services to you.

Data storage & security
We take reasonable steps to keep your information secure and only retain it for as long as necessary to fulfil the purposes outlined above.

Your rights
You can ask us to access, update, or delete your personal information at any time by contacting us at info@theempress.com.au.

Contact us
The Empress Hotel, 714 Nicholson St, Fitzroy North VIC 3068
info@theempress.com.au · 03 9486 5005